For clarity, Discovery Town may be both data controller and data processor for your personal data under certain circumstances.
We must advise that this policy is subject to change, so please check this website on a regular basis for any further changes.
Who are we?
Discovery Town is a provider of children’s entertainment.
How the law protects you
Data protection laws require that we are only able to process your personal data if we have a valid reason to do so. The fundermental reasons for processing your personal data include, but are not limited to, your consent, to enable billing and accounts, contractual obligations and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product.
If you provide us with personal data about a 3rd party, you are agreeing that you have obtained the express consent from the 3rd party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services or site, including but not limited to, your IP address, device-specific information, server logs, device event information and general location information.
What type of data do we collect from you?
The personal data that we may collect from you may include your name, address, email address, phone numbers and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, web logs and other communication data. We also keep records of your correspondence with us, in the case that you have contacted us.
How do we use your data?
We use information about you in the following ways:
- To provide you with products and services;
- To comply with any contractual agreements we have with you;
- To help us identify you and any previous transactions you may have had with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to you if you contact us with a query;
- To enable us to administer accounts;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To notify you about changes to our website and services;
- To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
- To inform you of service and price changes.
We will keep your personal data for the duration of the period you are a customer. We shall retain all data only for as long as necessary in accordance with applicable laws.
We may be legally required to keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that any personal data we are required to hold by law, shall be restricted to be used for these purposes only, any other data will be permanently deleted.
Who has access to your personal data?
This list describes all the ways that we may use your data and how we may share information with third parties. For transparency, we have grouped them into the services that we offer:
Your online bookings
We process your data for administration, billing, support and the provision of services. Your data including but not limited to, name, address, email address may be sent to https://paypal.com.
We work with a number of 3rd parties, these 3rd parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their services or features within our website, and in some instances, they may themselves be acting as data controller. They will however have their own privacy policies, which we advise you to read.
We may pass your personal data to 3rd parties for the provision of services on our behalf (for example external entertainers). We only share information about you that is necessary to provide that service and we have a contract in place with them, which ensures your personal data is secure and will not be used for any marketing purposes.
We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Discovery Town, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute. However, we will take steps so that your privacy rights continue to be protected.
In preventing the use or processing of your personal data, it may prevent us from offering online bookings or fulfilling our contractual obligations to you. It may also mean that we could be unable to provide some services or process the cancellation of your service.
You have the right to object to use of your personal data, or ask us to delete, remove or stop using it, if there is no requirement for us to hold it. This is also known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please contact us if you believe we are holding or using your personal data in an incorrect manner.
We will not contact you for marketing purposes unless you have given us your prior consent. In which case your details, including name and email address are passed to https://mailchimp.com for this purpose. You have the right to unsubscribe to this at any time.
Accessing and updating your data
You have the right to access the information we hold about you. Please email your requests here so that we can obtain this information for you.
A cookie is a small text file sent by a web server to be stored on a web browser, so that it can later be read back from that browser the next time a unique visitor returns to that web server. This is useful as it allows the browser to remember specific information about visitors, this may include such information as their IP address, location of their last visit, the time spent on the websites, the site they last came from and visit next, and the web browser version and operating system that the visitor is using. This information is used to analyse trends, audit traffic levels and give Discovery Town useful statistical information on all visitors so that we can improve the website experience now and in the future. These statistics are provided by https://google.com.
Cookies set up by Discovery Town are only accessible by Discovery Town and not by any other website. The exception to this is when server log data is provided to legal entities as outlined in the Security Access section below.
Links to other sites
Discovery Town may link to 3rd party sites. Since we do not control those sites, we encourage you to review the privacy policies of those sites. Any information that is supplied on those sites will not be within our control and we are not held responsible for the privacy policies and practices of such sites.
Where we store your personal data
We use accepted standards to store and protect the personal data we collect, including the use of encryption if appropriate.
Whilst measures such as encryption are in place and we use strict procedures and security features to prevent unauthorised access, the transfer of data via the internet can never be fully guaranteed. Therefore all data you transfer to this site is at your own risk.
Any sensitive data is encrypted and protected.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Security & Access Compliance
Discovery Town takes the security of personal data seriously and we make all efforts to protect the information against loss and unauthorised access. We use procedures to secure storage of personal information and work with our customers to protect the security of personal information during any transfer to us or from us. We use firewall technology to protect intrusion from unauthorised parties and we have processes in place, including password protection and cryptography to secure against such.
Our website security is constantly reviewed, all information is limited to authorised personnel only. Any loss, misuse, or alteration of personal information by contractors or other parties is strictly prohibited. If required, we will follow up by appropriate action. Furthermore, any contractors are bound by confidentiality and/or non-disclosure agreements.
Discovery Town may be required to disclose your personal information if specifically ordered to do so legally.
Updates to this Policy
Discovery Town reserves the right to modify this Policy statement at any time, without prior notice, by updating the policy on our website. We request that you review this policy from time to time.
Your right to make a complaint
You have the right to complain about how we process any personal data to the Information Commissioner:
Information Commissioner’s Office